Everyone has in their head a specific image of ‘the IT guy’ (which, of course, can be a guy or a gal).

For a lot of people, that image is pretty well-represented by Jimmy Fallon’s character from SNL a few years back: “Nick Burns, Your Company’s Computer Guy.” The character is, essentially, someone whose job it is to be annoyed by the users (s)he’s supposed to support. It’s hilariously accurate, in many cases. Continue reading →